Privacy Policy
Step Into Change is a trading name of Seona Thomson Coaching Ltd.
Seona Thomson Coaching Ltd is a registered company in England and Wales, the registered company number is 14609086
We are registered with the Information Commissoner’s Office – the data protection regulator in the UK, under registration number ZB860591
Step into Change Customer Privacy Notice
Registered name: Seona Thomson Coaching Ltd
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
Email: seona@thomsoncoach.com
What information we collect, use, and why
We collect or use the following personal information for the operation of client or customer accounts:
· Names and contact details
We collect or use the following personal information for information updates or marketing purposes:
· Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
· Your right to erasure - You have the right to ask us to delete your personal information.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
· Your right to object to processing - You have the right to object to the processing of your personal data.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
· Directly from you
How long we keep information
We collect names & email addresses for the purposes of contracting to work together. These are recorded in a retention schedule and deleted after 5 years.
We collect names and email addresses for the purpose of a newsletter distribution list, using Mailchimp. We only include emails of those who have either subscribed directly or given consent to be added.
Who we share information with
Others we may share personal information with
· Third parties:
o International Coaching Federation (ICF)
The International Coaching Federation (ICF) conducts periodic audits to verify the coaching experience of coaches seeking ICF credentialing. Applicants for ICF credentials are required to complete an attestation to verify their coaching experience as part of the application process, which requires maintaining a confidential log of client name and coaching hours. However, applicants selected for audit will not submit client logs directly to the ICF.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
4 February 2025
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